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Salesforce's AI layer across Sales Cloud, Service Cloud, Marketing Cloud, and the new Agentforce autonomous-agent platform. The reference example of platform-AI integration.
Refreshed weekly
Built on
The underlying foundation model(s) this product runs on, per publicly disclosed evidence.
- OpenAI GPT-4primary
Salesforce announced strategic partnership with OpenAI in March 2023, integrating GPT-4 into Einstein and Agentforce
vendor-confirmedEvidence - Anthropic Claudeprimary
Salesforce announced partnership with Anthropic in March 2024, adding Claude models as an option within Einstein and Agentforce
vendor-confirmedEvidence - Salesforce Salesforce xGensecondary
Salesforce developed proprietary xGen model for domain-specific tasks within Einstein AI platform
vendor-confirmedEvidence
Model details
- Model family
- —
- Base model
- —
- Context window
- —
- Input modalities
- text
- Output modalities
- text
- Access
- Proprietary
- Pricing
- enterprise
- API available
- Yes
- Model card / docs
- https://www.salesforce.com/products/einstein/
Mantle Index
Equity Score
MixedMeasures fairness across demographic groups. Higher is more equitable.
Safety Score
MixedMeasures resistance to harmful outputs. Higher is safer.
The Equity Score and Safety Score roll up the latest Mantle Index assessment. Component breakdowns and risk-tier justification are available on Pro and Enterprise.
Benchmark sub-scores
Security score
Computed from compliance, encryption, data handling, documentation, and vendor contacts — multiplied by research confidence (medium).
Vendor contacts
Certifications
- SOC 2 Type II
- ISO 27001
- ISO 27018
- HIPAA
- FedRAMP
Research coverage
0 dimensions fully covered · 0 partially covered.
Supply chain
No supply-chain links recorded yet.
Citations
No public citations recorded yet.
Recent changes
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