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Klarna's OpenAI-powered customer-service assistant — handles 2/3 of customer-service chats globally, equivalent to 700 full-time agents. Internal-employee productivity assistants in the same family.
Refreshed weekly
Built on
The underlying foundation model(s) this product runs on, per publicly disclosed evidence.
- OpenAI GPT-4oprimary
Klarna announced in May 2024 that its AI Assistant is powered by OpenAI's GPT-4, handling two-thirds of customer service chats in its first month.
vendor-confirmedEvidence
Model details
- Model family
- —
- Base model
- —
- Context window
- —
- Input modalities
- text
- Output modalities
- text
- Access
- Proprietary
- Pricing
- free
- API available
- No
Mantle Index
Equity Score
MixedMeasures fairness across demographic groups. Higher is more equitable.
Safety Score
MixedMeasures resistance to harmful outputs. Higher is safer.
The Equity Score and Safety Score roll up the latest Mantle Index assessment. Component breakdowns and risk-tier justification are available on Pro and Enterprise.
Benchmark sub-scores
Security score
Computed from compliance, encryption, data handling, documentation, and vendor contacts — multiplied by research confidence (medium).
Vendor contacts
Certifications
- ISO 27001
Research coverage
0 dimensions fully covered · 0 partially covered.
Supply chain
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Citations
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Recent changes
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