enterprise_platform

Intercom Fin

by Intercom

Last researched Jun 3, 2026
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Intercom's AI customer-service agent. Trained on the company's own help-center content + chat history; resolves a high share of support tickets autonomously.

Refreshed weekly

Built on

The underlying foundation model(s) this product runs on, per publicly disclosed evidence.

  • OpenAI GPT-4primary

    Intercom announced Fin powered by GPT-4 in their official blog post about their AI customer support agent.

    vendor-confirmedEvidence

Model details

Model family
—
Base model
—
Context window
—
Input modalities
text
Output modalities
text
Access
Proprietary
Pricing
enterprise
API available
Yes
Model card / docs
https://developers.intercom.com/

Mantle Index

Equity Score

Mixed

Measures fairness across demographic groups. Higher is more equitable.

55/ 100

Safety Score

Mixed

Measures resistance to harmful outputs. Higher is safer.

66/ 100

The Equity Score and Safety Score roll up the latest Mantle Index assessment. Component breakdowns and risk-tier justification are available on Pro and Enterprise.

Benchmark sub-scores

Security score

45/ 100 · Needs work

Computed from compliance, encryption, data handling, documentation, and vendor contacts — multiplied by research confidence (medium).

Vendor contacts

Certifications

  • SOC 2 Type II
  • ISO 27001
  • GDPR

Research coverage

0 dimensions fully covered · 0 partially covered.

    Supply chain

    No supply-chain links recorded yet.

    Citations

    No public citations recorded yet.

    Recent changes

    No changes recorded yet.

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